About Face Designs Policies and Procedures

About Face Designs, Inc.

1510 Old Deerfield Road – Suite 211

Highland Park, IL  60035-3070

Toll Free: 800.742.1766

Fax: 847.914.9041

Email: orders@afdgifts.com

www.aboutfacedesigns.com

Minimum Order Amount
·       $250.00 New account opening order
·       $100.00 Existing account reorder


Freight Policy
Standard orders are FOB Paducah, KY
Following states qualify for freight programs:
·       AK & HI, 15% freight cap on Parcel Post shipments of $350 (net) orders.  FedEx Ground Collect and UPS Ground Collect shipments do not qualify.  Priority Mail shipping to AK and HI is also available at customers full expense with no freight cap.
·       West Region (AZ, CA, CO, ID, ND, NM, NV, MT, OR, UT, WA & WY) and New England (CT, MA, ME, NH & VT) 15% freight cap on shipments of $350 (net) orders.  FedEx Ground Collect and UPS Ground Collect shipments do not qualify. 
·       Caribbean Islands. Orders of $1000 (net) or more receive 10% discount and free freight when shipping to a Florida destination.  Payment must be by credit card to qualify.


·       We are offering free freight on any order of $350 or more shipping in the Continental U.S. on orders paid by credit card. Please note no other special allowances, discounts or terms apply to this program. 


Credit Terms
·       Net 30 (with approved About Face Designs credit application)
·       Major credit cards accepted (Visa, MasterCard, Discover Card and American Express)
·       C.O.D. not accepted
·       Past due accounts are subject to a 1.5% finance charge per month on the unpaid balance.  A $30.00 service charge for any NSF check will apply.


Claims
·       All claims must be submitted within 10 days from time of receipt of goods.
·       All claims involving breakage and/or defective merchandise must have prior approval by AFD and must have a return authorization number before a return or credit will be accepted. 
·       All returns are subject to a 15% restocking fee.


Prices
·       All prices are subject to change without notice.


Authorized Accounts
·       About Face Designs sells to approved customers with brick and mortar retail stores, mail order catalog retailers and internet retailers with a website and shopping cart.  All approved customers must have a Retail Tax I.D. Number.
·       About Face Designs has determined that its best interests, and the best interest of its customers, are best served through the adoption of an Online Reseller Policy.  Therefore, About Face Designs prohibits sale of its products through any third-party platforms such as Amazon, eBay, Etsy etc.  This policy shall apply to retailers with brick and mortar stores as well as internet retailers (collectively, “Resellers”) who resell About Face Designs products to end users.  About Face Designs has adopted this policy to help preserve the standard for providing end users with high quality products and to further enhance the About Face Designs brand image in the retail marketplace.
·       About Face Designs reserves the right to refuse business from any customer for any reason the company deems appropriate and in the best interest of our customer base and our ongoing business endeavors.